Refund Policy

At Passive Encom, we are committed to providing excellent service and ensuring customer satisfaction. However, we understand that certain circumstances may require a refund. Please review the following terms and conditions of our refund policy.

1. Refund Eligibility

• Refunds are only applicable for customers on Upfront Payment Plans.
• Customers using our profit-sharing model are not eligible for refunds, as no upfront payments are made.

2. Conditions for Refund

• If you decide not to continue working with Passive Encom, even if your store is stable or in progress, we will deduct 20% of the upfront payment as a service fee.
• Refund requests must be submitted via email to info@passiveencom.online with the subject line “Refund Request” and a detailed explanation of your reason.

3. Refund Processing

• Refunds will be processed within 25 business days from the date of the approved request.
• Refunds will be issued to the original payment method. Passive Encom is not responsible for delays caused by financial institutions.

4. Non-Refundable Items

The following are non-refundable:

• Fees associated with store setup, consultation, or third-party tools.
• Any costs incurred due to delays caused by the customer, such as failure to provide necessary information.

5. Additional Notes

• Refund requests will only be entertained if they comply with the terms outlined in this policy.
• Passive Encom reserves the right to review and approve refund requests on a case-by-case basis.

6. Contact Information

If you have any questions or need to request a refund, please contact us at:
📧 Email: info@passiveencom.online
🌐 Website: https://passiveencom.online